Last Updated: [01-06-2026]
These Terms of Service (“Terms”) govern your access to and use of the Doctor247 website, mobile applications, patient portal, online consultation services, telemedicine services, prescriptions, referral services, medical certificates, and all related healthcare services (collectively referred to as the “Services”).
Doctor247 (“Doctor247”, “we”, “our”, “us”) is an Irish telemedicine platform that facilitates access to healthcare services provided by appropriately qualified and registered healthcare professionals.
By accessing or using our Services, you confirm that:
You have read and understood these Terms.
You are legally capable of entering into a binding agreement.
You agree to comply with these Terms and all applicable laws.
If you do not agree with these Terms, you must not use the Services.
Doctor247 is not an emergency medical service.
If you believe you are experiencing a medical emergency, including but not limited to:
Chest pain
Difficulty breathing
Stroke symptoms
Severe bleeding
Loss of consciousness
Seizures
Suicidal thoughts or mental health crisis
Serious injury
You should immediately call 999 or 112 or attend your nearest Emergency Department.
Doctor247 services are intended only for non-emergency healthcare needs.
To use our Services, you must:
Be at least 18 years old; or
Be represented by a parent or legal guardian who books and manages appointments on your behalf.
By using the Services, you confirm that all information provided by you is accurate, complete, and current.
Doctor247 provides access to healthcare professionals who may offer:
Online GP consultations
Video consultations
Telephone consultations
Prescription services
Referral letters
Medical certificates
Follow-up consultations
Health advice
Specialist referrals
Healthcare professionals exercise independent clinical judgment at all times.
Doctor247 does not guarantee:
A diagnosis;
A prescription;
A referral;
A medical certificate;
Any particular treatment outcome.
All clinical decisions remain solely at the discretion of the treating healthcare professional.
Creating an account, browsing the website, or booking an appointment does not automatically establish a doctor-patient relationship.
A doctor-patient relationship is established only when a healthcare professional accepts and conducts your consultation.
To access certain Services, you may be required to create an account.
You agree to:
Provide accurate registration information;
Keep your information up to date;
Maintain the confidentiality of your login credentials;
Notify us immediately if you suspect unauthorized access to your account.
You are responsible for all activities conducted under your account.
You are responsible for ensuring that all information provided to Doctor247 and healthcare professionals is accurate and complete, including:
Medical history;
Current symptoms;
Existing diagnoses;
Medications;
Allergies;
Uploaded medical records;
Previous treatments.
Healthcare professionals may rely on the information you provide when making clinical decisions.
Providing inaccurate or incomplete information may negatively affect your care.
By using Doctor247, you consent to receiving healthcare services through telemedicine technologies.
Telemedicine may involve:
Video consultations;
Telephone consultations;
Secure messaging;
Electronic transmission of medical records;
Electronic prescriptions;
Digital referrals.
You acknowledge that telemedicine has limitations compared with face-to-face consultations.
You acknowledge and understand that telemedicine may involve certain risks, including:
Technical failures;
Poor audio or video quality;
Internet connectivity issues;
Delays in communication;
Limitations in conducting physical examinations;
Incomplete information affecting clinical decision-making.
Where appropriate, healthcare professionals may recommend that you attend an in-person consultation, urgent care facility, or hospital.
Healthcare professionals may issue prescriptions where clinically appropriate.
Prescription issuance is never guaranteed.
Healthcare professionals may refuse to prescribe medication where:
Clinical justification is insufficient;
Additional assessment is required;
Patient safety concerns exist;
Legal restrictions apply.
Doctor247 reserves the right to prohibit requests for controlled substances or medications that are not suitable for telemedicine prescribing under applicable laws and professional guidelines.
Healthcare professionals may issue referral letters where clinically appropriate.
Referral acceptance is subject to the policies and requirements of the receiving healthcare provider.
Doctor247 does not guarantee:
Acceptance of referrals;
Appointment availability;
Waiting times;
Access to specialist services.
Medical certificates may be issued where clinically appropriate.
Issuance of medical certificates remains solely at the discretion of the treating healthcare professional.
Doctor247 does not guarantee that any certificate will be accepted by:
Employers;
Educational institutions;
Insurance providers;
Government agencies.
Appointment availability depends on clinician availability and operational requirements.
Doctor247 reserves the right to:
Reschedule appointments;
Reassign healthcare professionals;
Cancel appointments;
Modify consultation times.
Where possible, reasonable notice will be provided.
All consultation fees are displayed before booking.
Fees are charged in Euro (€).
Payment must generally be completed before a consultation begins.
Doctor247 uses secure third-party payment providers and does not store full payment card information.
Fees may change without prior notice.
Refund requests will be assessed in accordance with Irish consumer protection laws.
Refunds may be considered where:
Technical issues prevented the consultation;
Duplicate payments occurred;
Doctor247 cancelled the appointment.
Refunds will generally not be provided where:
The consultation has been completed;
A prescription is not issued for clinical reasons;
A referral is not issued for clinical reasons;
A patient fails to attend an appointment.
Doctor247 processes personal data and special category health data in accordance with:
General Data Protection Regulation (GDPR);
Data Protection Act 2018 (Ireland);
Applicable healthcare regulations.
Please review our Privacy Policy for full details regarding:
Data collection;
Data processing;
Data retention;
Data sharing;
Data security;
Your legal rights.
Doctor247 may create and maintain electronic health records relating to consultations and healthcare services.
These records may include:
Consultation notes;
Prescriptions;
Referral letters;
Medical certificates;
Uploaded records;
Communication history.
Records may be retained in accordance with Irish legal, professional, and regulatory requirements.
Doctor247 does not routinely record consultations.
If recording is required for clinical, training, legal, or quality assurance purposes:
Patients will be informed in advance;
Appropriate consent will be obtained where required.
Patients may not record consultations without the consent of all participants where such recording is prohibited by law.
You agree not to:
Provide false or misleading information;
Impersonate another person;
Abuse healthcare professionals or staff;
Interfere with platform security;
Upload malicious software;
Attempt unauthorized access to systems;
Use the Services for unlawful purposes;
Misuse prescriptions or medical documents.
Doctor247 reserves the right to suspend or terminate access for violations of these Terms.
Doctor247 may suspend or terminate your access to the Services where:
These Terms are breached;
Fraud is suspected;
Abuse occurs;
Required by law;
Necessary to protect patients, clinicians, or the platform.
Termination does not affect rights and obligations that accrued before termination.
All content on the Doctor247 platform, including:
Logos;
Trademarks;
Software;
Designs;
Text;
Graphics;
Images;
Website content;
remains the property of Doctor247 or its licensors.
You are granted a limited, non-exclusive, non-transferable licence to use the Services for personal healthcare purposes only.
No ownership rights are transferred.
Doctor247 may integrate with third-party providers including:
Pharmacies;
Laboratories;
Payment providers;
Video consultation providers;
Healthcare partners;
Electronic prescription systems.
Doctor247 is not responsible for the services, products, or actions of third-party providers.
Separate terms and conditions may apply to those services.
To the fullest extent permitted by law, Doctor247 shall not be liable for:
Indirect losses;
Consequential losses;
Loss of profits;
Loss of income;
Loss of business opportunities;
Data loss;
Service interruptions beyond our reasonable control.
Nothing in these Terms excludes liability where exclusion is prohibited by law, including liability for:
Death or personal injury caused by negligence;
Fraud;
Breach of statutory consumer rights.
You agree to indemnify and hold harmless Doctor247, its directors, employees, contractors, clinicians, and affiliates from any claims, damages, liabilities, costs, or expenses arising from:
Your breach of these Terms;
Your misuse of the Services;
Fraudulent activity;
Violations of applicable law.
Doctor247 shall not be liable for delays or failures caused by circumstances beyond its reasonable control, including:
Natural disasters;
Power outages;
Internet failures;
Cyberattacks;
Government actions;
Public health emergencies;
Telecommunications failures.
Doctor247 may update these Terms from time to time.
Updated versions will be published on our website.
Continued use of the Services after publication of revised Terms constitutes acceptance of the updated Terms.
If you have a complaint regarding our Services, please contact us using the details below.
We will investigate complaints fairly and promptly.
Email: support@doctor247.ie
These Terms shall be governed by and construed in accordance with the laws of Ireland.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Irish courts.
Doctor247
Website: https://doctor247.ie
Email: support@doctor247.ie
For privacy-related matters:
Email: privacy@doctor247.ie